Thank you for shopping with Song & Sword! We understand that sometimes returns are necessary, so we have implemented a return policy to ensure that every customer is satisfied with their purchase.
We offer returns for items that are either incorrect in size or have been damaged during shipping. If you find that the item you received is the wrong size or has been damaged, please contact us within 7 days of receiving your order with a photo of the item and your order number.
To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as when it was received. We are unable to offer returns on items that have been customized or altered in any way.
Once we have received and processed your return, we will issue you a refund or exchange your item for the correct size if available. Please note that return shipping fees are the responsibility of the customer, except in cases where the item is defective or damaged.
Thank you for understanding our return policy, and we hope to continue to serve you with high-quality products and excellent customer service in the future!
